STORE POLICY

PAYMENT 

Methods of payment accepted include Paypal and Visa/MasterCard. For payment inquires please contact me.

 

I do not accept order cancellations.

 

TRACKING

At this time, tracking is not available.

 

SHIPPING

I Ship worldwide. Please allow 1-2 weeks for me to ship your product (as they are all individually packaged with love and care by me) then USPS an additional 1-2 weeks to transit it.

- Domestic orders are shipped via USPS Priority Mail® 

-International orders are shipped USPS First-Class Package International Service®

 

RETURNS

It is rare but unavoidable that the occasional order is damaged in the shipping process- sometimes the mailman can be a little too rough.

In that case, I will immediately send you a replacement order! No questions asked or additional charges. Just send me an e-mail with the name used in that order, the order #, and a picture of the package. If it is a ceramic one of kind piece you can choose you next favorite piece.

 

Only valid within 30 days upon arrival. 

 

REFUNDS AND EXCHANGES

All sales are final.

 

CUSTOMER PRIVACY

Information you have provided through my store will only be used to contact you if there are any issues regarding your order. 

Southside

©2018 BY TRULEI VERSATILE STUDIOS.